Terms & Conditions

The terms and conditions are designed to ensure that my customers have the best possible experience when shopping with Fantasy Candles. These policies and procedures cover a range of topics, including my return policy, refunds, and shipping. By placing an order with me, you are agreeing to these terms. I am committed to providing high-quality products and excellent customer service, and I want to ensure that my customers are completely satisfied with their purchases. If you have any questions or concerns, please do not hesitate to contact me.

Payment Methods

At Fantasy Candles, we accept PayPal and Visa as acceptable payment methods. We reserve the right to refuse service to anyone for any reason. If you're not completely satisfied with your purchase, we offer refunds for damaged or defective items only. Please review our terms and conditions for more information.

Shipping

I ship all orders within 3-5 business days, so you can start enjoying your candles as soon as possible. If for some reason your package takes longer to arrive, please don't hesitate to reach out to me and I will work to resolve the issue as quickly as possible.

Refunds & Returns

If you receive a damaged or defective item, please contact us within 14 days to receive a full refund. We take pride in our products and want you to be completely satisfied with your purchase. Please note that we cannot accept returns due to safety reasons. Thank you for understanding.

Who can shop with Fantasy Candles?

Everyone is welcome to shop with us at Fantasy Candles. However, I reserve the right to refuse service to anyone for any reason. I want all of my customers to feel safe and comfortable while shopping with me, and this policy helps me ensure that I can maintain a high level of customer service. If you have any questions about this policy, please don't hesitate to contact me.